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ZITADEL Support States

This article outlines the different Support States for Zitadel Features

It's important to note that support may differ depending on the feature, and not all features may be fully supported. We always strive to provide the best support possible for our customers and community, but we may not be able to provide immediate or comprehensive support for all features. Also the support may differ depending on your contracts. Read more about it on our Legal page.

Supported Feature

Supported features are those that are guaranteed to work as intended and are fully tested by our team. If you encounter any issues with a supported feature, please contact us by creating a bug report. We will review the issues according to our product management process.

In case you are eligible to support services get in touch via one of our support channels and we will provide prompt response to the issues you may experience and make our best effort to assist you to find a resolution.

Enterprise Supported Feature

Enterprise supported features are those where we provide support only to users eligible for enterprise support services. These features should be functional for eligible users, but may have some limitations for a broader use.

If you encounter issues with an enterprise supported feature and you are eligible for enterprise support services, we will provide a prompt response to the issues you may experience and make our best effort to assist you to find a resolution.

Enterprise supported features

Community Supported Feature

Community supported features are those that have been developed by our community and may not have undergone extensive testing or support from our team. If you encounter issues with a community supported feature, we encourage you to seek help from our community or other online resources, where other users can provide assistance: