Skip to content
Documentation
  • There are no suggestions because the search field is empty.

Zitadel Enterprise Pricing Metrics Overview

Unlimited tenants and users are included in the base price.

The Enterprise pricing model consists of a foundation (Minimum Annual Contract Value) and additional, usage-based components (Expected Annual Contract Value elements and unit prices). Unlimited tenants and users are included in the base price. Usage based metrics center around IDP connections and configured security policies.

What's included in Enterprise?

Platform usage

  • Unlimited Instances, organziations (tenants), projects, clients, and users (no DAU/MAU-based price)
  • Turnkey Login (Our UI) and Custom Login (Your UI, Our APIs)
  • All available authentication factors such as Password, Passkeys, OTP, Device flow
  • Role based access control (RBAC) and delegated access control

Support and availability guarantees

  • Cloud: Up to 99.99% service availability guarantees

  • Self-Hosted: Commercial license (replacing AGPL3)

  • Faster, prioritized support via ticket and chat and a dedicated Technical Account Manager (TAM), named support contacts, with proactive engineering involvement

  • Up to 30min response time guarantee

  • Prioritized turnaround for fixes and improvements

Commercial terms

  • Enterprise starts at a commercial minimum and is priced to include higher usage volumes for external IDPs, policies, workflows

  • Volume discounts and custom pricing for large deployments

Minimum Annual Contract Value (MACV)

The MACV sets the baseline cost for the Enterprise contract. This minimum value is calculated as the sum of:

Base Price

A fixed foundational cost for the self-hosted Enterprise platform. The base price includes

  • Platform

  • License (self-hosted)

  • Default Availability (cloud; 99.9%; add-on available)
  • ISO27001 & SOC2 Type II Compliance (cloud)
  • 24/7 Support with 8h response SLO (add-on: up to 30min response time)
  • 1h per week Dedicated Technical Account Manager (add-on: more hours)
  • Prioritized turnaround for fixes and improvements

Add-ons

Additional, non-discounted features or services that are factored into the minimum cost. The add-ons include
  • Extended support and availability SLAs
  • Additional Technical Account Management hours
  • Private Slack Channel
  • Custom MSA,
  • Custom Indemnification, warranties, or liability clauses
  • Custom compliance agreements
  • Access to enterprise-only features

Expected Annual Contract Value (EACV) based on usage


The EACV is an estimation of the total annual cost, which includes the base price, add-ons and usage based metrics.

Usage based costs include: 

  • Platform: Costs related to scaling core platform units number of B2C or M2M organizations, External IDP connections, LDAP connections, SCIM connections, or custom domains (cloud only).

  • Policies: Costs related to applying various security policies (e.g., Enforce Factors, Password Complexity) per organization.

  • Workflows: Costs associated with configured Actions/workflows (priced per unit).

Effective cost

Customers will pay the sum of base price, add-ons, and usage based items. Discounts are applied to the price of line items.

In case EACV is less than the minimum contract value (MACV), then the MACV will be charged.  When the EACV exceeds the MACV, customers will be charged the total amount of base cost, add-on costs, and usage based cost.