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Zitadel Cloud Pro vs. Enterprise: Which Plan Is Right for You?

Move to Enterprise when scale, support requirements, need for higher availability or compliance become blockers

What is Zitadel Cloud Pro?

Zitadel Cloud Pro is the self-serve, pay-as-you-go plan for product teams that need a fully managed, developer-first IAM with predictable core features.

This offering is built for startups, SMBs and product teams building CIAM or small-scale B2B apps that can integrate and operate with engineering effort (API-first).

What Pro includes and when it’s enough

  • Multi-organization (multi-tenant) model
  • Per-organization admin delegation and security policies
  • External Identity Providers per organization, domain discovery, and clients account linking
  • OIDC, SAML, clients and authentication including 2FA
  • Audit logs and export integrations

  • APIs/SDKs and workflows (Actions) for customization and provisioning work

  • Standard 24/7 support via customer portal; option to upgrade to 1h response SLA

  • 99.5% availability guarantee; option to upgrade to 99.9%
  • Data residency options
  • GDPR Compliance, CCPA Compliance, SOC2 Type 2 Certified, ISO27001 Certified

Pricing Model (Cloud Pro)

Month-to-month payment via Credit Card. Pre-payment for the base price ($100) and optional add-ons (eg, Extended Support and SLA for $999). You pay any usage-based charge at the end of the billing period. 

Typically Daily Active Users and External Identity Provider Connections are driving your cost. The pricing page offers a complete overview of charges. 

The Pro plan qualifies for our startup program.

 

When Pro is the right choice:

You have fewer users (tens of thousands, not millions) and moderate authentication volumes

  • You have fewer users and moderate authentication volumes (less than 175 000 Daily Active Users)
  • You have fewer organizations with active External Identity Provider connections configured (less than 150 External Identity Providers)

  • You rely on ticket-based support and can accept standard SLAs for support and availabiltiy

  • You accept the standard terms of service, compliance certifications, and payment terms

What is Zitadel Cloud Enterprise?

Zitadel Cloud Enterprise is the commercial tier for customers who need guaranteed availability, dedicated support, compliance and custom contract terms at scale.

This service offering is for organizations requiring commercial guarantees, high scale, many external integrations, or enterprise compliance and contract terms.

What Enterprise includes and why teams upgrade

Zitadel Cloud Enterprise includes everything in Pro. The base price includes

  • Unlimited Instances, organziations, projects, clients, and users (no DAU/MAU-based price)
  • Turnkey Login (Our UI) and Custom Login (Your UI, Our APIs)
  • Secure Authentication (Password, Passkeys, 2FA, Device Flow) and Authorization
  • Private 24/7 support channel with a guaranteed 8h response time
  • Dedicated Technical Account Manager
  • Guaranteed 99.95% service availability

Commercial terms

  • Enterprise starts at a commercial minimum and is priced to include higher usage volumes for external IDPs, policies, workflows

  • Volume discounts and custom pricing for large deployments

  • Access to enterprise-only features

Support and availability guarantees

  • Up to 99.99% service availability guarantees

  • Faster, prioritized support via ticket and chat and a dedicated Technical Account Manager (TAM), named support contacts, with proactive engineering involvement

  • Up to 30min response time guarantee

  • Prioritized turnaround for fixes and improvements

Compliance and contracting

  •  Custom compliance agreements such as HIPAA/BAA, DORA addendum, FIPS140-2 compliance suitable for most regulated customers

  • Custom invoicing terms and payment methods

  • Custom master service agreement (red-lines) including indemnification, warranties and liabilities

 

When Enterprise is the right choice

  • You operate at large scale and have many one-per-customer active external IDPs (e.g., more than 150 connections)

  • Monthly Pro  costs approach or exceed the enterprise minimum (Examples: more than 175 000 Daily Active Users or more than 150 active External Identity Providers)

  • You require highest guaranteed service availability, faster support SLAs, or a TAM for onboarding and ongoing coordination

  • You need enterprise legal/compliance coverage or custom contractual terms (procurement, invoicing, MSA, DPA)

  • You want prioritized influence on the product roadmap

     

Pricing (Cloud Enterprise)

The Enterprise pricing model consists of a base (Minimum Annual Contract Value) and additional, usage-based components (Expected Annual Contract Value elements and unit prices). Read more in the Zitadel Enterprise Pricing Metrics Overview.

Important to note is that Zitadel Cloud Enterprise is not a DAU- or MAU-based pricing. As part of the base price unlimited MAU, organizations, clients, and users are included.